Refunds policy

This Refunds Policy outlines the terms and conditions under which PQNKTech ("we," "our," or "us") processes refunds for products and services purchased through our website ("Site") or authorized channels. By making a purchase, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

Defective Products or Services: If the product or service you purchased is found to be defective or does not perform as described, you may request a refund.
Non-Delivery of Products or Services: If you do not receive the product or service within the promised delivery timeframe, you may be eligible for a refund.
Cancellation Before Delivery: If you cancel your order before the product or service is delivered, a full refund may be granted, subject to the cancellation terms outlined in your purchase agreement.

2. Non-Refundable Items

The following items are not eligible for refunds:

Products or services explicitly marked as "non-refundable" at the time of purchase.
Digital downloads or software products once they have been accessed or downloaded.
Subscription-based services if the cancellation is requested after the billing cycle has started.

3. Refund Request Process

To request a refund, follow these steps:

Contact Us: Submit your refund request by contacting our support team at refunds@pqnktech.com. Provide your order number, purchase details, and the reason for your request.
Review Period: Our team will review your request and respond within 7 business days.
Approval and Processing: If approved, your refund will be processed and credited to your original payment method within 10 business days.

4. Partial Refunds

In certain cases, partial refunds may be granted at our discretion, including but not limited to:

Products returned with missing components or packaging.
Services partially delivered or utilized.

5. Return Policy (if applicable)

If the refund involves a physical product, you must:

Return the item in its original condition, including packaging, accessories, and documentation.
Bear the cost of return shipping unless the return is due to our error (e.g., defective or incorrect item).

6. Chargebacks

We encourage customers to contact us to resolve any issues before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in suspension of your account or legal action.

7. Changes to This Refunds Policy

We reserve the right to update or modify this Refunds Policy at any time. Changes will be effective upon posting on this page. Please review this policy periodically for updates.

8. Contact Us

For questions or concerns regarding this Refunds Policy, please contact us:

Email: info@pqnktech.com
Phone: +923337634025

Thank you for choosing PQNKTech. We strive to ensure your satisfaction with our products and services.